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Function documentationUsing Workflow Tasks Locate this document in the navigation structure


A workflow task can contain all the information required for processing. The system notifies support staff that they are the processor of a workflow task, in workflow tasks.


The system is configured.


The information required to process a workflow task, is displayed, and can be added to.


  • Forward the workflow task to another processor.

  • Add attachments and notes.

  • Confirm that you have completed a workflow task, by going to the service request with Execute, and setting the status of the workflow task to Completed.