This query gives an overview of the average deviation in hours from the initial response time, IRT, and maximum processing time, MPT specified for messages, listed by calendar weeks. You can use other attributes as well as calender week, for display and filter selection. The default restriction refers to the procedure type (here: incident message).
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Transaction Type |
0SPRTTYPE |
0SPR_V_PROCTY_IN |
Characteristic | Status Change Day |
0SPRSCDAY |
|
Characteristic | Status Change Month |
0SPRSCMON |
|
Characteristic | Status Change Quarter |
0SPRSCQUA |
|
Characteristic | Status Change Week |
0SPRSCWEE |
|
Characteristic | Status Change Year |
0SPRSCYEA |
|
Characteristic | Created on |
0SPRCREATED |
|
Characteristic | Category level 1 |
0SPRCATLV1 |
|
Characteristic | Category level 2 |
0SPRCATLV2 |
|
Characteristic | Category level 3 |
0SPRCATLV3 |
|
Characteristic | Category level 4 |
0SPRCATLV4 |
|
Characteristic | IBase |
0SPRIBASE |
|
Characteristic | Message Component |
0SPRMGCOM |
|
Characteristic | Message Priority |
0SPRMGPRI |
|
Characteristic | Project/Task List |
0SPRPRJCT |
|
Characteristic | Solution Category |
0SPRSOLCT |
|
Characteristic | Business Partner |
0SPRBPNO |
|
Characteristic | Business partner role |
0SPRBPROLE |
|
Characteristic | Source Process |
0SPRSRCPR |
|
Characteristic | Source-Specific ID |
0SPRSRCRI |
|
Characteristic | Message number |
0SPRMGNO |
Object Type | Name | Technical Name |
---|---|---|
Characteristic | Business Partner |
0SPRBPNO |
Characteristic | Business partner role |
0SPRBPROLE |
Characteristic | Category level 1 |
0SPRCATLV1 |
Characteristic | Category level 2 |
0SPRCATLV2 |
Characteristic | Category level 3 |
0SPRCATLV3 |
Characteristic | Category level 4 |
0SPRCATLV4 |
Characteristic | Created on |
0SPRCREATED |
Characteristic | IBase |
0SPRIBASE |
Characteristic | Message Component |
0SPRMGCOM |
Characteristic | Message Priority |
0SPRC1L___F103 |
Characteristic | 0SPRPRJCT??? |
0SPRPRJCT |
Characteristic | 0SPRSOLCT |
0SPRSOLCT |
Characteristic | Transaction Type |
0SPRTTYPE |
Characteristic | Source Process |
0SPRSRCPR |
Characteristic | Source-Specific ID |
0SPRSRCRI |
Characteristic | Status Change Day |
0SPRSCDAY |
Characteristic | Status Change Month |
0SPRSCMON |
Characteristic | Status Change Quarter |
0SPRSCQUA |
Characteristic | Status Change Year |
0SPRSCYEA |
Characteristic | Message number |
0SPRMGNO |
Object Type | Name | Technical Name |
---|---|---|
Variable | Process Types in Incident Management |
0SPR_V_PROCTY_IN |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Key Figure | Average Response Time Deviation |
0SPR_CKF_AVG_IRT_DEVIATION |
Average — |
Key Figure | Average Max. Processing Time Deviation |
0SPR_CKF_AVG_MPT_DEVIATION |
Average |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Status Change Week |
0SPRSCWEE |
— |