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Function documentationPerform Enhanced Functions in Expert Mode Locate this document in the navigation structure


You can activate expert mode and perform enhanced functions in it. You can perform the following functions:

  • Send information to the customer by E-mail

  • Update solution database and create knowledge articles

  • Show the document flow

Note Note

The WebClient UI contains the expert mode functions. Only use the expert mode in the work center to perform checks. The expert mode may no longer be available in your system, depending on the configuration.

End of the note.


  • You are in a support message.

  • You are authorized to work in expert mode.


  1. Choose Edit.

  2. Choose   Action   Expert Mode  .

    You go to the message processing expert mode.