To be able to use Incident, Problem and Request Management in SAP Solution Manager, you must make various system settings.
You have made preparatory configuration settings in the scenarios such as System Preparation, Basic Configuration and Configuration of Managed Systems.
You are authorized for SAP Solution Manager Configuration.
SAP Solution Manager configuration (SOLMAN_SETUP)
You make the most important settings for Incident, Problem and Request Management in the SAP Solution Manager Configuration work center (transaction SOLMAN_SETUP). For more information, see Configuration in Solution Manager Configuration.
Customizing
Additional settings that are not in the SAP Solution Manager Configuration, are still in Customizing, under
.Further configuration information
Information about detailed configuration settings for Incident, Problem and Request Management is in the Incident, Problem and Request Management configuration guide in the Business Process Repository, under
. The guideline is in the Configuration tab of the process.For an overview of SAP Solution Manager configuration, see the SAP Solution Manager configuration guide at
.