Copy Transactions 
To save time when creating a new transaction, you can copy an existing transaction which contains data relevant to the new transaction.
Note
You can also copy templates.
Integration
When you create follow-on transactions, the existing and the new business transaction are linked, copies are not linked.
Prerequisites
You have made the Customizing settings for copying transactions. You specify valid combinations of source and target transactions, and the data to be copied:
Change Request Management:
SAP Solution Manager 
Capabilities Change Control Management Standard Configuration Transaction Types Define
Copy Control for Transaction Types 
- SAP Solution Manager Capabilities Change Control Management Standard Configuration Transaction Types Change
Request Management Copy Control Specify Copy Control Mapping Rules
Incident, Problem and Request Management:
SAP Solution Manager Capabilities IT Service Management Create Follow-On Document Specify Transaction Type Copy Control and Specify
Copy Control Mapping Rules.
Features
You can specify per transaction type, in Customizing, which data is to be copied from the source to the target transaction. You enter the additional data directly in the transaction.
Note
The category is always copied from the source to the target transaction. If the source and target transaction type categorization schema do not match, the system issues a warning.
Incident, Problem and Request Management: By default, the system copies the existing SAP data (e.g. System ID) and SAP Notes, into the target transaction.
Activities
Choose Copy in an existing transaction.
The system displays the new transaction. It has the same transaction type as the source transaction, and contains the data which you specified should be copied, in Customizing.
Change and complete the transaction, and save it.