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Background documentationIdentifying Errors in Incident Management Customizing Locate this document in the navigation structure


Problems using the Incident Management are often the result of incorrect or missing Incident Management customizing settings. Use the program Basic Settings: Service Desk to get the customizing settings for the various areas of the Incident Management. If you use this report, SAP Support does not need to log on to your system.


  1. In your message system, in the ABAP Editor (transaction SE38), enter AI_SDK_CUSTOMIZING_LISTING in the Program input field, and choose Execute.

    The system shows your basic Service Desk customizing settings, for example, whether you have used the SAP default, or changed customizing, in a document

  2. Use this report to analyze the customizing settings for Incident Management. Alternatively, SAP Support can analyze the report.

  3. Check the customizing in the Implementation Guide, and add or correct the relevant table entries.