This WebTemplate shows the average and total work effort of incident messages. It displays the key figures graphically and in tables, by priority or calendar week, for a creation period.
The WebTemplate gives a general overview, and you can analyze the message history and breakdown, in more detail, using further attribute filter criteria.
Object Type | Name | Technical Name |
---|---|---|
Query | History of Average/Total Working Effort IN | 00O2TJD2OYJEYNT9NF3LI9746 |
Query | Total Working Effort IN | 00O2TJD2OYJEYNT9R4GLSVVPJ |