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IT Service Management: Reports Locate this document in the navigation structure


IT Service Management Business Warehouse Reporting analyses and graphically displays the processing of incidents, problems and changes, according to detailed queries.

The data is extracted at specified intervals from the Solution Manager system.

You can perform the following analyses, depending on the transaction type:

  • Total sum

  • Average processing time

  • Time Recording

  • System load

  • Source

  • SLA

  • Status iterations

You can filter the data by various criteria.

Technical Data

Available as of Release

SAP Solution Manager 7.1 SP05

BI Content Add-On Release

ST-BCO Support Package 3


This graphic is explained in the accompanying text.

Data flow for IT Service Management Business Warehouse Reporting

The data flows in the following sequence:

  1. The message data is extracted periodically from the Solution Manager system.

    If data of one of these data types is updated during message processing, a new processing state is created.

  2. The data is stored in DataStore objects. They are buffers whose data is saved in the associated InfoCubes, periodically, for aggregation.

    There are separate DataStore objects for the various data types, to ensure data consistency. There is also a further data separation, into separate DataStore objects, which contain the data for the current processing state and the processing history.

  3. There are duplicate InfoCubes for each data type, for archiving. The data flow is as follows:

    1. When the InfoCubes are active, they collect data periodically. Their duplicates are inactive during this period.

    2. In the following period, the previously active InfoCubes are inactive. The previously inactive duplicates are active.

    3. The data collected by an active InfoCube is archived, and is available for analyses in the inactive phase.

    4. After an interval, which you specify in the reporting configuration in the SAP Solution Manager, the archived data is deleted.

  4. The Infosets collect the information from the various data sources. Analogously to the InfoCubes, the Infosets are also duplicated.

    There are also Infosets (technical names: 0SPR_MSET, 0SPR_LAST) which merge the data for a complete view.

  5. The MultiProvider contains all information in the underlying data sources, and is the central point of access for queries.

  6. 6. When you call a WebTemplates in the SAP Solution Manager, its queries are made.