SAP Engagement and Service Delivery 
This part of SAP Library gives you an overview of the changes and new features in SAP Solution Manager 7.1 SP08 since SAP Solution Manager 7.1 SP05.
This information is provided as release notes, which are structured by Application Lifecycle Management (ALM) processes. The following table gives you an overview of new, enhanced and deleted functions in the SAP Engagement and Service Delivery process.
Function |
Type of change |
Description |
More information |
|---|---|---|---|
Issues |
Enhanced |
Tab page Description and Analysis is split up in two tab pages, Description and Analysis. From the Description and Analysis tab pages, you can start Microsoft Word to add formatting and graphics, such as screenshots, to the text. |
|
Alert-Based Remote Service Delivery |
Enhanced |
You can execute new semi-automatical standard SAP support service sessions in SAP Solution Manager. In these semi-automatic service sessions you perform a guided procedure-based preparation step to provide technical information directly in your SAP Solution Manager system. System-relevant information is retrieved automatically, a Microsoft Word-based questionnaire is not required. |
|
Self-Services |
New |
Depending on the service type, you can use Microsoft Word to edit the text and add formatting and graphics, such as screenshots which, for example, describe an issue. The texts and graphics are in the Microsoft Word service session report. |
|
Self-Services |
New |
You can add a note to a check (SAP GUI only). You note, for example, tasks which are still to be performed to complete a check. Commentaries appear only in the service session, they are not in the service session report. |