As administrator, you can create new master data and find and edit existing master data in the WebClient UI. Master data contains data on basic objects that are used in incident management. This data is saved in the system for longer periods of time.
You can create the following master data:
Contact person
For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under
.Installed base
For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under
.Employee
For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under
.Individual account
For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under
.Corporate account
For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under
.Organizational root
For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under
.You can search for the following master data:
Accounts
Installed bases
Employees
SLA metrics
For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under
.