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Function documentationMaster Data Administration Locate this document in the navigation structure

 

As administrator, you can create new master data and find and edit existing master data in the WebClient UI. Master data contains data on basic objects that are used in incident management. This data is saved in the system for longer periods of time.

Features

You can create the following master data:

  • Contact person

    For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under   http://help.sap.com   SAP Business Suite   SAP Customer Relationship Mgmt.   <CRM Release>   Application Help <Language>   Master Data   Business Partners  .

  • Installed base

    For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under   http://help.sap.com   SAP Business Suite   SAP Customer Relationship Mgmt.   <CRM Release>   Application Help <Language>   Master Data   Installed Base Management   Installed Bases  .

  • Employee

    For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under   http://help.sap.com   SAP Business Suite   SAP Customer Relationship Mgmt.   <CRM Release>   Application Help <Language>   Master Data   Business Partners  .

  • Individual account

    For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under   http://help.sap.com   SAP Business Suite   SAP Customer Relationship Mgmt.   <CRM Release>   Application Help <Language>   Master Data   Business Partners  .

  • Corporate account

    For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under   http://help.sap.com   SAP Business Suite   SAP Customer Relationship Mgmt.   <CRM Release>   Application Help <Language>   Master Data   Business Partners  .

  • Organizational root

    For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under   http://help.sap.com   SAP Business Suite   SAP Customer Relationship Mgmt.   <CRM Release>   Application Help <Language>   Master Data   Organizational Management in SAP CRM   Organizational Objects   Organizational Unit  .

You can search for the following master data:

  • Accounts

  • Installed bases

  • Employees

  • SLA metrics

    For more information, see SAP Library for SAP Customer Relationship Management on SAP Help Portal under   http://help.sap.com   SAP Business Suite   SAP Customer Relationship Mgmt.   <CRM Release>   Application Help <Language>   Service   Service Request Management   IT Service Management   Service Level Agreements (SLA)   Service Level Metrics (SLA Metrics)  .