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Procedure documentationFinding the Root Cause of Problems in Channels Locate this document in the navigation structure


  1. To analyze the channel in error status, click the Navigate to Channel Monitor traffic light.

    The channel monitor displays the channels in error status. You need not apply filter criteria.

  2. In the Channel Overview screen area, select the channel in error status.

  3. To correct the status of the channel, do the following:

    1. To stop the channel, choose   Manage   Stop  .

      The status is displayed on the Stop Details : <channel name> tab page.

    2. To start the channel, choose   Manage   Start  .

      The status is displayed on the Start Details : <channel name> tab page.

    3. To ping the channel, choose   Manage   Ping  .

      The root cause of the problem is displayed on the Ping Details : <channel name> tab page. You can ping channels of type FILE, JDBC, SOAP, MAIL, and RFC, which are not in status Stopped or Not Administered.

  4. Perform one of the following:



    If the status did not change and you want to analyze the problem

    Choose   Navigate to   <local monitor>  .

    If you want to request support

    Create an incident ticket.

    If you want to notify the status of component to a user

    Send a notification.

    If you want to save the monitored data locally for further analysis

    Choose   Export   Export to Microsoft Excel  .

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