IT Service Management: Reports
IT Service Management: Cross Reports
Analysis Scenarios
IT Service Management: Reports
WebTemplates
ITSM Analyses - Total Number of ITSM Cross Problem Messages
ITSM Analyses - With ITSM Cross Processing Time
ITSM Analyses - With Work Effort Required
ITSM Analyses - with System Load
Queries
Total Number of ITSM Cross Problem Messages
History of the Total Number of ITSM Cross Problem Messages
Overall Average ITSM CROSS Processing Time
History of the Average Processing Time ITSM Cross
Total Work Effort
History of the Average/Total Work Effort
Current Number of Open Problem Messages
History of Open Problem Messages
Incident Management Reports
Analysis Scenarios
Incident Management Reporting
WebTemplates
ITSM Analyses - IN Processing Time
ITSM Analyses - IN Work Effort
ITSM Analyses - IN Workload
ITSM Analyses - IN Overview
ITSM Analyses - New Problem Messages by Source
ITSM Analyses - SLV Reaction Time/Max. Proc. Time
ITSM Analyses - IN Iterations
ITSM Analyses - PR Processing Time
ITSM Analyses - PR Work Effort
ITSM Analyses - PR Workload
ITSM Analyses - PR Overview
ITSM Analyses - PR Iterations
Controller
Analysis of Average Duration
Last Message Status
Queries
Current Average IN Work Effort and Duration
History of Average IN Work Effort and Duration
Total Work Effort IN
History of Average/Total IN Work Required
Current Number of Open IN Problem Messages
History of Open IN Problem Messages
Total Number of Open IN Problem Messages
Change History
History of Messages with Status "New"
Number of Problem Messages with Response/Processing Time Exceede
History of Average Response/Max. Processing Time Deviation
Overall Average Message Iterations
Average Message Status Iteration History
Current Average PR Work Effort and Duration
History of Average PR Work Effort and Duration
Total PR Work Effort
History of Average/Total PR Work Effort Required
Current Number of Open PR Problem Messages
History of Open PR Problem Messages
Total Number of PR Problems
Change History
Overall Average Problem Status Iterations
Average Problem Status Iteration History
Controller
Message Processing Duration Analysis
Messages: Last Status
Incident Management Reports - Message Duration
Message List
Variables
Process Types in Incident Management
Process Types in Problem Management
Message Status
Message Status (1)
Message Status (2)
Message Status (3)
Message Status (4)
Message Status (5)
Message Status (6)
Message Status (7)
Message Status (8)
Message Priority
Message Priority (1)
Message Priority (2)
Message Priority (3)
Message Priority (4)
TOP Condition
MultiProvider
Incident Management Reports - Processing Duration Analysis
Incident Management Reports - Message Analysis
InfoCubes
Incident Management Reporting - Processing Duration I
Incident Management Reporting - Processing Duration II
Incident Management Reporting - Busness Partner History I
Incident Management Reporting - Business Partner History II
Incident Management Reporting - System Status History I
Incident Management Reporting - System Status History II
InfoSets
Incident Management Reports - Duration/Syst.Stat./Bus. Part.
Incident Management Reports - Duration/Messages I
Incident Management Reports - Duration/Messages II
Incident Management Reports - Messages (Total Data)
DataStore Objects
Incident Management Reports - Business Partners
Incident Management Reporting - Business Partner History
Incident Management Reports - Categories (Write Directly)
Incident Management Reports - Processing Duration
Incident Management Reports - Messages
Incident Management Reports - System Status
Incident Management Reports - System Status History
Key Figures
Due Date Deviation (min)
Duration of the State
Duration of Call Times (min)
Initial Response Time Deviation (min)
Deviation of Maximum Processing Time (min)
Number of Events
Status Change Counter
Total Time (min)
Work Effort (min)
Processing Time (min)
Average Response Time Deviation
Average Iterations
Average Max. Processing Time Deviation
Average Total Time (D)
Average Total Time (D)
Average Work Time (D)
Average Work Time (D)
Average Work Effort
Relationship of New to Closed Problem Messages
Total Work Effort
ITSM RKF: Number of closed problem messages
ITSM RKF: Number of New Problem Messages
Characteristics
Business Partner
Business Partner Role
Business Partner Status ID
Category Level 1
Category Level 2
Category Level 3
Category Level 4
Category Type
Code
Code Group
Flag: Completed
Message Component
Concatenated Status Profile and User Status
Creation Date of the Message
Creation Time of the Message
Business Partner Customer Number
Customer Number
Date of External Reference Number
Status Change Day
Due Date
Due Date Exceeded
External Reference Number
Basis Message GUID
GUID of the CRM Message
Generic Hash Key
IBase
Initial Response Time: User Status
Initial Response Time
Flag: Last Daily State
MPT User Status
Maximum Processing Time
Concatenated Status Text (as Key)
Message Number
Status
Status Change Month
SAP Message Status
Number of the Basis Message
Object Status
Message Priority
Project/Task List
Status Change Quarter
SAP Message Number
Schema ID
Short Text of Message
Solution Category
Source Process
Source-Specific ID
Source Status
Status Change Counter
Status Schema
System Status
System Status ID
Status Change Time
Time Zone
Transaction Type
Unique State Identifier
Status Change Week
Status Change Year
Transport/Change Requests
Analysis Scenarios
Analysis of Transport and Change Requests
WebTemplates
ITSM Analyses - CH Processing Time
ITSM Analyses - CH Work Effort
ITSM Analyses - CH System Load
ITSM Analyses - CH Overview
ITSM Analyses - CH Iterations
ITSM Analyses - RFC Overview
ITSM Analyses - RFC Processing Time
ITSM Analyses - RFC Work Effort
ITSM Analyses - RFC System Load
Queries
Current Average CH Work Effort and Duration
History of Average CH Work Effort and Duration
Total Work Effort CH
History of Average/Total CH Work Required
Current Number of Open CH Problem Messages
History of Open CH Problem Messages
Total Number of CH Change Requests/Documents
Change History
Total Average Change Status Iterations
History of Average Change Status Iterations
Total Number of RFC Change Requests/Documents
Change Request History
Average RFC Work Effort and Duration
History of Average RFC Work Effort and Duration
Total Work Effort RFC
History of Average/Total RFC Work Effort Required
Current Number of Open RFC Problem Messages
History of Open RFC Problem Messages
Variables
ITSM Overview Process Types
Process Types of Change Requests
Process Types of Changes
MultiProvider
Transport Transport/Change Request Imports
Transport Transport/Change Requests
Transport Transport/Change Tasks
Transported Transport/Change Request Objects
InfoCubes
Transport Imports - Cube 1
Transport Imports - Cube 2
Transport Requests - Cube 1
Transport Requests - Cube 2
Transport Task - Cube 1
Transport Tasks - Cube 1
Transported Objects - Cube 1
Transported Objects - Cube 2
DataStore Objects
Transport Imports (Write Directly)
Transport Requests (Write Directly)
Transport Tasks (Write Directly)
Transported Objects (Write Directly)
Key Figures
Number of Imports (successful)
Number of Imports (failed)
Number of Imports (total)
Number of Transport Tasks
Number of Transport Requests
Duration in Status Process (minutes)
Object Counter (gross, including duplicates)
Object Counter (net, excluding duplicates)
Characteristics
ABAP Object Name (1)
ABAP Object Name (2)
Transport ABAP Object Name
ABAP Object Type
Transport ABAP Object Type
Activity
TR Creation Date
TR Creation Month
TR Creation Week
TR Creation Time
Transport Request Type
TR Release Date
TR Release Month
TR Release Week
Release Transport Flag
Import Date
Import Month
Import Status
Import Week
Import Time
Duplicates Flag
TR Last Change Week
TR Last Change Time
Month of Last TR Change
TR Last Change Date
Object Function
PGMID
PGMID: Transport
Source System (Original)
Software Component
Lock status
Transport Task Status
Transport Task
Transport request
Transport Track
Transport Status
Transport Target
Transport Task Type
CTS Project ID