Selection Criteria
Selection Criteria |
Meaning |
Analysis type ● Business partner ● Status analysis ● Solution information |
● Business partner ● Percentage distribution and absolute number of messages by status attributes ● Use of solution database, SAP Notes, and creation of change requests
|
Time interval |
Restriction by time period |
System attributes |
Selection of one or more systems that are assigned to the messages |
Business partner |
Such as problem reporter, last changer |
Message attributes |
|
Subject |
Such as catalog, code group, code |
Used to solve message (only for analysis type Solution information |
Use of solution database and SAP Notes; creation of change requests from messages |
Grouping |
Column selection in the task and collection of messages into logical groups |
To call the analysis of Service Desk messages:
1. Call the Incident Management work center.
2. In the Reports view, choose the Reports tab page.
3.
You can also schedule the report as a background job, SM_REP:RDSWP_REP_SERV_DESK , to send it automatically by mail. You have created a variant for your report. Proceed as follows:
i. Choose the symbol in the initial screen of your report.
ii. Select your variant.
iii. Choose Schedule.
You are in the job definition screen.
iv. Define the processing for the report.
v. Schedule the report.
The system runs the report automatically.