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Function documentationJob Request Locate this document in the navigation structure

 

This function creates job requests to:

You can display existing job requests. For more information, see Displaying Job Requests.

A job request is based on a Service Desk message with job and job documentation entries.

Prerequisites

  • You have configured the Service Desk in SAP Solution Manager. For more information about the respective settings, see the Customizing for SAP Solution Manager under:

    •   SAP Solution Manager   Capabilities (Optional)   Service Desk  

    •   SAP Solution Manager   Capabilities (Optional)   Job Scheduling  

  • For the CRM-based SAP Solution Manager applications, you have made the iBase-specific settings. Amongst other things, you have defined your system landscape and an installation (iBase). For more information, see the Customizing for SAP Solution Manager under:

      SAP Solution Manager   Scenario-Specific Settings   iBase  

  • You have opened the Job Request application.

Features

  • You can find and view your Service Desk message. You have the following options:

    • Via the Job Management work center in the Job Requests screen

      All functions of the job request are available via this work center.

    • Via the Incident Management work center (with transaction SOLMAN_WORKCENTER)

    • Via the CRM Web client (with transaction CRM_UI)

    Note Note

    You can display the Job Scheduling Management permanently in the Web client by using the Personalize function.

    End of the note.

  • The system provides the following job request views:

    • A Basic View with the Simple Job Request for end users with little knowledge of SAP Solution Manager and job scheduling. The simple job request contains all details on one page.

    • A Detail View with the Detailed Job Request for end users with SAP Solution Manager and job scheduling expertise. The detailed job request distributes the details between several tabs.

      Note Note

      If you use central process scheduling (CPS), you must create and edit the job request with the detail view.

      End of the note.