Surveys are questionnaires which capture how the reporters judge the processing of their messages.
Survey templates are defined, and assigned to multi-step categories, in the configuration. A question catalog can be assigned to each category.
Optional: Specify in the configuration, how often a reporter receives a survey. For example, you can specify that a survey is only sent if a reporter has not been sent another survey in the last 14 days.
When a message is confirmed, an E-Mail asks the reporter to participate in a survey, to judge the processing of the message.
The system collects and summarizes the responses.
The IT support staff analyzes the results.
To create surveys, choose
.The surveys are analyzed in the Survey Suite. Call the Survey Suite with the transaction CRM_SURVEY_SUITE, or in Customizing for Customer Relationship Management, under
.For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.