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Procedure documentationCreate Service Request, as End User Locate this document in the navigation structure


  1. In the navigation area in the WebClient UI, under Create choose Service Request.

    You go to the Select Transaction Type dialog box.

  2. Choose the transaction type.

    Whether you have to select a transaction type depends on how your system is configured. Ask the person responsible for your system about the customer transaction types available.

  3. You go to a screen which leads you through the service request creation steps.

    Some frequently used service requests may be available by default. To create such a service, choose the button.

  4. Categorize the service request.

  5. You can enter further information, depending on the category.

  6. Check and correct your entries.

  7. Choose Confirm and Send, to create the service request.