In the navigation area in the WebClient UI, under Create choose Service Request.

You go to the Select Transaction Type dialog box.

Choose the transaction type.

Whether you have to select a transaction type depends on how your system is configured. Ask the person responsible for your system about the customer transaction types available.

You go to a screen which leads you through the service request creation steps.

Some frequently used service requests may be available by default. To create such a service, choose the button.

Categorize the service request.

You can enter further information, depending on the category.

Check and correct your entries.

Choose Confirm and Send, to create the service request.