Start of Content Area

This graphic is explained in the accompanying text Service Level Reporting  Locate the document in its SAP Library structure


You use Service Level Reporting to optimize and simplify long-term system monitoring. You can use Service Level Reporting to fulfill your internal and external Service Level Agreements (SLA).


Service Level Reporting:

      Is based on SAP EarlyWatch Alert.

      Allows you to display aggregated alert information from Business Process Monitoring.

If you have created business processes in a project, you can include them in Service Level Reporting along with their assigned systems and transactions.


You have:

      Set up a solution landscape in SAP Solution Manager.

      Set up RFC connections between SAP Solution Manager and your managed systems.

      Set up SAP EarlyWatch Alert for all systems in SAP Solution Manager.


Service Level Reporting includes the following functions:

      Service Level Reporting regularly checks the specified technical Key Performance Indicators (KPI), such as system availability and performance thresholds.

      You can set up various Service Level Report types for reporting, schedule Service Level Reports for automatic generation, and process them in sessions, according to your requirements.

      You can display the Service Level Reports as detailed HTML reports, or send them as Microsoft Word reports.



       1.      Set Up a Service Level Report.

       2.      Process a Service Level Report Session.

       3.      Create a Service Level Report.

       4.      Save, Retrieve, and Archive Service Level Reports.


End of Content Area