This WebTemplate shows the total number of currently open incident messages, and the relationship of new to completed incident messages. It displays the key figures graphically and in tablas, by priority, category level or calendar week, for a creation period.
The WebTemplate gives a general overview, and you can analyze the message history and breakdown, in more detail, using further attribute filter criteria.
Object Type | Name | Technical Name |
---|---|---|
Query | History of Open Tickets IN | 00O2TJD2OYJEYNT9WFJLGG8CO |
Query | Current Amount of Open Tickets IN | 00O2TJD2OYJEYNTA0LKNBBDXN |