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Procedure documentationTop Issues Locate this document in the navigation structure


This view provides you with a list of top issues. These can be assigned to a solution, a project, business process, scenario or system.

A top issue is a serious problem that exceeds a normal problem (issue). It can also be a group of various similar issues. To find and display top issues, you can specify filter criteria accordingly. You have the option of creating new top issues and assigning them issues. You can edit the details of top issues. You can delete top issues with the status Completed.


  • You have created a top issue.


Displaying Top Issues

To display top issues, enter the filter criteria under Filter Top Issues by. Choose Find. The top issues that correspond to the filter criteria you specified are then displayed in the list.

If you only want to display certain top issues, for example all overdue top issues, or all issues assigned to you with the status In Process, you can choose the corresponding link in the work center overview. The Top Issues view opens and the corresponding filter is automatically applied.

Displaying the Details of Top Issues

To display the details, select a top issue in the list. Depending on which additional information is available for the top issue, one or more of the following tabs appear below in the detail area: Details, Tasks/Action Plan and Assigned Issues.

  • The Details tab contains a detailed description of the top issue, in addition to the information in the list.

  • On the Tasks/Action Plan tab, you can find information about the tasks assigned to the top issue. To display the task details, click on the task ID.

  • On the Assigned Issues tab, you can see the issues assigned to the top issue in question. To display the details, click on an issue ID.

Creating New Top Issues or Editing Details
  1. You can create a new top issue or edit the details of an existing top issue. Apart from the initial access, the procedure is the same.

    • If you would like to create a new top issue for a specific solution, first choose the solution you require in the filter area and then choose Create. The solution you selected is then specified in the context. However, you do not necessarily have to assign a solution.

    • To edit the details, click on the ID of an existing top issue.

    In both cases, the Details of the Top Issue dialog box opens. If creating a new top issue, enter the priority, the due date and a short description in the required entry fields. You also have the option of specifying the topic and status (Open, In Process, Draft).

  2. The Description tab is used to specify a detailed description of the problem that occurs. You can also upload a document with a description of the problem.

  3. The Context tab enables you to assign a context to the top issue. You can specify a project, business scenario, a business process and a system.

    Once you have entered all the necessary information, choose Add. The specified context is displayed in the table below.

  4. On the Recommended Tasks tab, you can create tasks for the top issue (if required) or assign them. Before you create a new task, you have to save the top issue. Then choose Create.

  5. On the Assigned Issues tab, you can choose Create Issue to define a new issue subordinate to the top issue. You can choose Assign to assign existing issues to the top issue.

  6. On the Editing Information tab, enter information about the editing. This includes the name of the person responsible for editing and the due date.

    Under Last Sent to SAP, you can see who sent the top issue to SAP and when, if applicable.

  7. Once all the information has been specified, you have the option of sending the top issue to SAP if it has not already been sent. To do this, choose Send to SAP at the top of the screen. The responsible employees at SAP can then familiarize themselves with the top issue and discuss it internally. Only send top issues to SAP if you have agreed on this procedure with your SAP contact person.

    Note Note

    Send only top issues with the associated tasks and documents to SAP. You cannot send issues.

    End of the note.
  8. At the top of the dialog box, you will find the Expert Mode button. Experienced users can use this to call up a CRM application to manage top issues.

  9. The Overview button on the top border of the dialog box can be used to generate a document that gives you an overview of the most important data for the top issue in question. You can display or print this document in Word format or as a PDF file.

  10. To complete the procedure, choose Save and Back.