The business function Insurance Claim Workload Management (INS_FSCM_UI_WLM_1) provides you with backend functionality for using the SAP Fiori app Workload Management for Claims.

With this app, a manager of a claims department can get an overview of currently open claims in his or her team and assign one or multiple claims to another claim handler if this is necessary. The app also shows the current availability of the employee.

See also Insurance Tasks Workload Management.