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 Service Parts Management: Innovations in ERP


Technical Data

Technical Name of Business Function


Type of Business Function

Enterprise Business Function

Available From

SAP Enhancement Package 5 for SAP ERP 6.0

Technical Usage

Central Applications

Application Component


Directly Dependent Business Function Requiring Activation in Addition

Advanced Returns Management (OPS_ADVRETURNS_1)

You can use this business function to

  • Improve stock transparency within distribution networks by real-time posting of incorrect or additional items from stock transport orders in the actual physical locations

  • Enable handling of third-party order processing across company codes in SAP CRM

  • Optimize deliveries and transport for stock transfers within distribution networks, by use of the routing guide in stock transport orders

  • Perform returns for stock transport orders within the internal distribution network.



You have installed the following components as of the version mentioned:

Type of Component


Required for the Following Features Only

Software component


Software component


Software component


You have activated the business function Advanced Returns Management (OPS_ADVRETURNS_1).


Subsequent Stock Transport Order - Additional Items

This function enables the following actions:

  • Entry of goods which are physically present at goods receipt, but are not listed in any corresponding stock transport order

  • Goods receipt posting of physically present goods in real-time, in order to update the warehouse status within the entire distribution network as quickly as possible

  • Increase of parts availability within distribution network by real-time posting of non-ordered materials supplied via stock transport orders (no rejection of the material occurs without receipt posting)

  • Financial settlement of stock transport orders in real-time - for non-received goods as well as goods received in addition (only in event of stock transfers across company codes)

Cross-Company-Code Third-Party Order Processing (TPOP) (SAP CRM)

This function enables the following actions:

  • Realization of cross-company-code TPOP processes

  • Delivery-related billing of third-party orders (both for cross-company-code and intra-company-code sales documents)

  • Billing in SAP CRM, on the basis of the inbound delivery information from SAP ERP

  • Use of a cross-country business model for TPOP

Process for Returns of Incorrect Items - ILN

This function enables the following actions:

  • Trigger returns of incorrect items via returns stock transport orders within internal logistics networks

  • Check returns on the receiving side, as in a customer-vendor relationship within an internal logistics network

  • Balancing of cross-company-code returns stock transport orders on the basis of check results.

Routing Guide for Deliveries from Stock Transport Orders

This function enables the following actions:

  • Optimization of route planning for deliveries from stock transport orders via the routing guide in SAP SCM

  • More flexible route planning for deliveries from stock transport orders, in order to comply with the requirements of distribution networks