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 Warranty for Customer Service


Technical Data

Technical Name of Business Function


Type of Business Function

Enterprise Business Function

Available as of

SAP enhancement package 4 for SAP ERP 6.0

Technical Usage

Discrete Industries and Mill Products

Application component

Service Process Warranty (IS-AD-WTY)

Dependent business function(s) you must also activate

Not relevant

With this Business Function you can create and edit warranty claims from service and maintenance documents.

You can use a warranty claim to request reimbursement of material costs, labor costs, as well as other costs that arose while rectifying faults in an object. Prerequisite is that a valid warranty exists for the object.


You have installed the following components, as of the above-mentioned version:

Type of Component


Software Component




You have made the settings for warranty claims in Customizing for Plant Maintenance and Customer Service under Start of the navigation path Maintenance and Service Processing Next navigation step Integration of Service Processing with Warranty Claims End of the navigation path.

Note Note

If you activate the Warranty for Customer Service (LOG_EAM_WTY) Business Function and import support packages for the software components SAP_APPL or EA-APPL, you must also import the support packages for ECC-DIMP.

End of the note.


This Business Function provides the following functions in the service order, maintenance order, service notification, or maintenance notification:

  • Create and edit warranty claims

  • Track the status of the return part in the warranty claim document

  • Start returns process for parts to be returned

For more information, see Integration of Service Processing with Warranty Claims.