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 SAP Multichannel Foundation 2.0 for SAP ERP and SAP Retail (New)


With this business function, you can ensure a harmonized customer experience across all sales channels. SAP Multichannel Foundation makes sales and marketing data available in a consistent manner for Interaction Center (IC), SAP Web Channel Experience Management, and SAP Retail.

The benefit of this business function is that it enables SAP Retail (SAP ERP) higher-level promotions to reflect a blocked status based on status information that is replicated from the related SAP CRM campaign.

More Information

For more information about the business function, see Retail, SAP Multichannel Foundation 2.0 for SAP ERP and SAP Retail.

Technical Details

Technical Name of Business Function


Available as of

SAP enhancement package 7 (SPS04) for SAP ERP 6.0

Required Business Function

Retail, SAP Multichannel Foundation for SAP ERP and SAP Retail (ISR_RETAIL_MCF_R1)

Existing Data

Subsequent processing of promotions in SAP Retail that are assigned to a higher-level promotion, with a blocked status, is not possible.