SAP Claims Management offers the following interfaces:
System | Meaning |
Policy management system (such as SAP Policy Management) | System for managing insurance policies and contracts. For more information, see Interface to Policy System. |
SAP Business Partner | SAP standard system for managing master data on business partners. You must use SAP Business Partner as the business partner system. |
Collections and disbursements system (such as SAP Collections & Disbursements) | System for executing all insurance-specific special ledger functions such as open item accounting, payment processing, cash receipt processing, and dunning. For more information, see Interface to the Collections/Disbursements System. |
Financial accounting system (such as SAP FI) | System for management of general ledger accounting |
Reinsurance system (such as SAP Reinsurance) | System for handling all the business processes related to reinsurance. For more information, see Interface to Reinsurance System. |
Supporting applications: | |
Business Rule Framework plus (BRFplus) | Application for mapping your business rules. |
SAP Business Workflow | Application for automated control and processing of cross-application process flows. For more information, see Use of SAP Business Workflow. |
Direct Input | You can also use direct input to import externally created claims sequentially into SAP Claims Management. For more information, see Transfer of Data from Legacy or Operational Systems (Direct Input). |
Business Intelligence system (such as SAP NetWeaver Business Intelligence) | System for extensive analyses. For more information about analysis options in SAP Claims Management, see Extractors for BI Connection. |
Tool for managing documents by means of archiving. For more information, see Archiving and Assignment of Documents | |
Microsoft Office ® | You can integrate different Microsoft Office ® applications. For more information, see Office Integration. |
Evaluation system | System that you can use to evaluate a claim item and possibly to determine the amount of the loss incurred. SAP delivers the Business Add-In (BAdI) ICL_ESTIMAT_SYSTEM for this interface. For more information, see Customizing for |
Geographical information system (GIS) | Tool for finding suitable external services as quickly as possible. You can use the loss location or the address of the insured, for example, to determine the nearest auto repair shop. The default implementation of the business add-in (BAdI) ICL_SUPPL_DETERMINE uses GIS (path: ). |
Procurement system (such as SAP Supplier Relationship Management) | System that you can use to procure a replacement for a damaged object (a TV set, for example) for a claimant. For more information, see Procurement Via External Procurement System. |
External product catalogs | You can use the open catalog interface (OCI) to integrate external product catalogs and use them for procurement, for example. For more information, see Customizing for |
External Bill Review | For more information, see External Bill Review. |
Diagnosis Related Groups | System to classify hospital cases. For more information, see Diagnosis Related Groups. |
Automated update of benefits catalogs in Workers Compensation | You can use the services of an external service provider to automatically update the benefit catalogs in Workers Compensation. For more information, see Automatic Update of Benefit Catalogs. |
Claim networks | System that can be accessed via the internet by all persons involved in the claims process, regardless of the particular insurance. The functions vary according to the provider, but may include:
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Integrated telephone functions in SAP applications | |
Enterprise Services: | |
External document vendor | For more information, see Using an External Document Vendor |
External Claim Investigation | For more information, see External Claim Investigation. |
Regulatory Reporting | For more information, see Regulatory Reporting. |
ACORD/FNOL (First notice of loss) | For more information, see Business Package for Claim Center Agent (Insurance) 1.30 and Business Package for Claim Handler (Insurance). |