SUP.04 How to Create a Support Report

A tool has been integrated to capture as much information as possible about the operating system, client information, server information, and all current open applications. This tool is particularly useful in NWBC for Desktop and it can be used to generate a support report, which is a ZIP file with all the gathered information. Whenever opening a problem ticket, we highly recommend that you create such a support report and attach the ZIP file to the problem ticket. For more information, see 2.11 Extended Supportability .

Concerning sensitive data, note that the ZIP is neither encoded nor encrypted. This allows all data to be reviewed first before it is uploaded. If any data is deemed sensitive, it can be deleted from the ZIP file before uploading the file.