Administering SAP NetWeaver VoiceLocate this document in the navigation structure

Use

As an administrator of SAP NetWeaver Voice, you work through a number of activities during the implementation and use of voice applications. You can find below the key administrative activities that you need to complete.

Activities During the Implementation of Voice Applications

  • Set up a system landscape

    You need to set up the necessary systems to implement and use voice applications. The mandatory systems are the third-party VoiceXML gateway, SAP NetWeaver CE for Voice, and one or more voice devices such as telephones and mobiles. In contrast, an SAP R/3 system is optional.

    More information: SAP NetWeaver Voice Landscape

  • Roll out voice applications

    You need to roll out the voice application so that it can be used by the end users.

    More information: Rolling Out Voice Applications

Activities During the Use of Voice Applications

  • Stop and restart voice applications

    Voice applications are deployed from within the SAP NetWeaver Voice Kit in Visual Composer, and are started automatically after deployment and whenever the Java EE engine is restarted.

    You use the SAP NetWeaver Administrator to stop a voice application, for various reasons such as:

    • You want to perform some maintenance activities on your voice application

    • You want to stop the services of your voice application to your customers temporarily

      Note

      In the SAP NetWeaver Administrator, voice applications appear among with the other AS Java applications. The name of each voice application must follow the convention, voice_<Development Component name>_<model name> , for example, voice_myDC_mymodel

    You can stop and restart voice applications like any other Java EE application.

  • Undeploy voice applications

    You undeploy a voice application when you no longer want to use it. You use the undeploy view of the SAP NetWeaver Developer Studio to undeploy a voice application.

    Note

    In the SAP NetWeaver Developer Studio, voice applications appear among the other AS Java applications. The name of each voice application must follow the convention, test~<Development Component name>_impl (<vendor name>) .

  • Troubleshoot voice applications

    You need to troubleshoot voice applications if you encounter problems while implementing or using them. You can regularly check the SAP Notes on the BC-SRV-NWV component. These notes provide information on the most commonly-encountered issues. In addition, you can also view the logs of the AS Java and investigate the cause of the problem.

    Note

    If you want to view the logs of the third-party VoiceXML gateway, refer to the third-party VoiceXML gateway documentation.