Service Fill Monitor and Service Loss Analysis

Use

You can use the service fill monitor to determine the proportion of sales orders that were executed on time (service fill) or not executed on time (service loss). The service fill monitor determines the proportion of service fills and the proportion of service losses for planned business processes. The system does not perform service loss analysis for unplanned business processes.

Service loss analysis automatically determines reasons for which a service loss could not be executed on time.

The service fill and service loss results are displayed in the service fill monitor in SAP NetWeaver usage type Business Intelligence (BI system).

Prerequisites

To be able to use the service fill monitor, you must be using the following components:

  • SAP APO of SAP SCM 5.1

  • the Business Intelligence System of SAP NetWeaver 2004s

  • one of the following components or component combinations, to receive sales order data and goods issue data:

    • SAP CRM 5.2 and SAP Extended Warehouse Management (SAP EWM) of SAP SCM 5.1

    • SAP CRM 5.2 and SAP ERP 6.0 Enhancement Package 3

    • SAP ERP 6.0 Enhancement Package 2 and SAP EWM of SAP SCM 5.1

    • SAP ERP 6.0 Enhancement Package 3

    • the services of the service-oriented architecture for business applications (Enterprise SOA) for the following business objects:

      • SalesOrder

        When you use this business object, the system transfers the required data using the following message interfaces:

        - SalesOrderCancelledInformationMessage_IN

        - SalesOrderChangedInformationMessage_IN

        - SalesOrderCreatedInformationMessage_IN

      • OutboundDelivery

        When you use this business object, the system transfers the required data using the message interface DeliveryInformationMessage_IN .

To be able to use the service loss analysis in the service fill monitor, you require the following: