Features

The service loss analysis determines the service loss reason for sales order schedule lines that the Service Fill Monitor assigned to the service fill categories Default or Redirected, and for which the whole quantity was not delivered during the delay period T0.

The service loss analysis takes into account the selection according to the first stock-holding location in the customer-requested item However, the service loss analysis only takes into account the sales order items whose last possible goods issue date lies between the last planning run and the current date.

If the customer-requested product is replaced by successor products, service loss analysis does not only determine service loss reasons for the service loss quantity of the customer-requested product, but also for the service loss quantity of the successor product. For more information, see Service Loss Analysis for Substitute Products.

Service loss reasons can have quantity limits. The quantity limit specifies the maximum quantity that the system can assign to this service loss reason. One service loss reason with a quantity limit is Overdue Orders and Schedule Lines, for example, since the system can attribute only delayed quantity of a product to the service loss reason. One service loss reason without a limit quantity is Demand Exceeds Forecast, for example, since there is no quantity limit on the quantity by which the demand can exceed the forecast.

Service loss reasons are grouped into service loss categories. For an overview of all service loss reason and the service loss categories to which they belong, see Service Loss Reasons and Service Loss Categories.

For each service loss reason, you can perform detailed analyses to determine subordinate service loss reasons. For more information, see Subordinate Service Loss Reasons.