Use this tab to specify, view, and modify general information about the contract.
To access the tab, from the SAP Business One Main Menu, choose
and select the General tab.Note This topic documents fields and other elements in this window that either are not self-explanatory or require additional information. End of the note. |
Select either Regular or Warranty.
|
Choose one of the following types of coverage:
|
Choose an existing contract template instead of specifying all the fields in the contract manually. A contract template that has a status of Expired is not available for selection. |
Specify the maximum amount of time allowed to respond to a service call. |
Specify the maximum amount of time allowed to resolve a service call. |
Select the status of the service contract.
|
Specify the name of the user who is responsible for the service contract. |
Enables you to renew an expired service contract. |
Specify the number of days, weeks, or months for the alert to appear prior to the termination of the service contract. You can specify a value in this field only after you select Renewal. |
For a serial number contract only: the number of items that are related to the service contract and are defined as Active. An active item is an item that does not have a Termination Date and whose End Date has not arrived yet, as specified on the Items tab. |