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Object documentationService Calls by Queue Report Locate this document in the navigation structure

 

This report provides you with information about service calls in each service queue and enables you to check all the service calls waiting in a queue.

Use this window to specify selection criteria for the Service Calls by Queue report.

Recommendation Recommendation

If you use service queues, we recommend that your employees use this report when handling the messages that are displayed in their queue.

End of the recommendation.

To open the window, choose   Service   Service Reports   Service Calls by Queue  . Alternatively, open it from the Reports module.

After defining the report, you can view it in the Service Calls by Queue Report window (see Service Calls by Queue Report Window).

Note Note

This topic documents fields and other elements in this window that either are not self-explanatory or require additional information.

End of the note.
Selection Criteria

To define the selection criteria, you specify ranges and set filters. To set a filter, click Filter Table (Filter Table) and select the relevant options.

Sort

Displays the sort criteria you can define.
Sort Field

Specify the field(s) to be used as sort criteria. This column appears only when you select Sort.
Order

Specify the order in which the fields in the report should be sorted. This column appears only when you select Sort.