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Object documentationService Call: Scheduling Tab Locate this document in the navigation structure

 

Use this tab to schedule service calls.

To access the tab, from the SAP Business One Main Menu, choose   Service   Service Call   and select the Scheduling tab.

Note Note

This topic documents fields and other elements in this window that either are not self-explanatory or require additional information.

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Scheduling Tab Fields
Start Time

Specify the date and time for the start of the activity. By default, the system date and time are displayed.

End Time

Specify the time for the conclusion of the activity. By default, the end time is set to fifteen minutes past the start time.

Note Note

You cannot set the end time to a time earlier than the start time.

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Duration

Specify the length of time you expect the activity to take. By default, the duration is set to fifteen minutes. If you change it, the end time is updated accordingly.

Note Note

To specify hours, type the number of hours followed by the letter H.

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Address

Specify the address details of the meeting location.

Note Note

To automatically specify the business partner’s default Ship to address, select Business Partner Address in the Meeting Location field.

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Reminder

Select to display a reminder in the Messages/Alert Overview window prior to the time set for the meeting.

Specify the reminder in minutes or hours. To specify hours, type the number of hours followed by the letter H.

After you select the checkbox, an alert will pop up to notify the Service Call Handled By user and the service call technician that the service call is scheduled.

Display in Calendar

Select the checkbox to display the service call in the Calendar window. To open the calendar, choose Calendar (Calendar).

The scheduled service calls is displayed in the Calendar for the relevant service call technician and to the service call handled by user.