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Procedure documentationPrinting Service Calls for Technicians Locate this document in the navigation structure

 

You can print service calls and technician forms using default print layouts. While at the customer’s site, the technician can used the printed form to view the details of a service call. The technician can write up the solution, the items that were replaced while at the customer site, and the travel and labor hours at the customer site. In addition, the technician can use the form to sign up the customer as a reference for the visit.

Procedure

  1. From the SAP Business One Main Menu, choose   Service   Service Call  .

    The Service Call window opens.

  2. In the general area, search for a specific service call by specifying the customer code, the item number, or the serial number of the item.

  3. From the Tools menu, choose Layout Designer... or click Layout Designer... (Layout Designer...) in the toolbar.

  4. Choose the preferred printing layout.

  5. From the File menu, choose Print or click Print (Print) in the toolbar.

  6. Select which document to print Technician Form or Service Call, and choose OK.

More Information

Printing in SAP Business One