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Object documentationService Contract: Coverage Tab Locate this document in the navigation structure

 

Use this tab to define the hours during which the customer is entitled to receive service. If you use a contract template for the service contract, this tab is filled in automatically.

To access the tab, from the SAP Business One Main Menu, choose   Service   Service Contract   and select the Coverage tab.

Coverage Tab Fields
Days

Select the days on which service is provided to the customer.

Start Time

Specify the time as of when service is provided to the customer.
End Time

Specify the time until when service is provided to the customer.
Include

Select one or more of the following to be included in the service coverage:

  • Parts

    Items used by a technician to fix the problem at the customer's site.

  • Labor

    Amount of time it takes a technician to fix the problem at the customer's site.

  • Travel

    Amount of time it takes a technician to travel to and from the customer's site.
Including Holidays

Select the checkbox to entitle the customer to receive service during holidays.

Note Note

To define holidays, choose   Administration   System Initialization   Company Details   and select the Accounting Data tab.

End of the note.

More Information

Creating and Updating Service Contracts