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Object documentationAverage Closure Time Report Locate this document in the navigation structure

 

This report provides details about the average amount of time required to close service calls. Use this report to check the efficiency of the service department.

You can display service calls with the same closure date. You can also select service calls completed by a specific employee.

To access the window, choose   Service   Service Reports   Average Closure Time  . Alternatively, open it from the Reports module.

After defining the report, you can view it in the Average Closure Time Report window (see Average Closure Time Report Window).

Note Note

This topic documents fields and other elements in this window that either are not self-explanatory or require additional information.

End of the note.
Selection Criteria

To define the selection criteria, you specify ranges and set filters. To set a filter, click Filter Table (Filter Table) and select the relevant options.

Sort

Displays the sort criteria you can define.

Sort Field

Specify the field(s) to be used as sort criteria. This column appears only when you select Sort.

Order

Specify the order in which the fields in the report should be sorted. This column appears only when you select Sort.