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Object documentationAverage Closure Time Report Window Locate this document in the navigation structure

 

This window displays the Average Closure Time report according to the defined selection criteria (see Average Closure Time Report).

Note Note

This topic documents fields and other elements in this window that either are not self-explanatory or require additional information.

End of the note.
Average Closure Time Report Fields
Closure Time

Time at which the service call was closed

Time for Closure

Amount of time required to close the service call

X Axis

Select the time unit for displaying the service calls in the graph. The time frame of the x axis depends on the selection criteria.

Y Axis

Total number of service calls closed within the given selection

Print Graph

Includes the graph when you print the report

To display or remove additional report fields, choose Form Settings (Form Settings) on the toolbar.