This window displays the Average Closure Time report according to the defined selection criteria (see Average Closure Time Report).
Note This topic documents fields and other elements in this window that either are not self-explanatory or require additional information. End of the note. |
Time at which the service call was closed |
Amount of time required to close the service call |
Select the time unit for displaying the service calls in the graph. The time frame of the x axis depends on the selection criteria. |
Total number of service calls closed within the given selection |
Includes the graph when you print the report |
To display or remove additional report fields, choose (Form Settings) on the toolbar.