Solutions Knowledge Base Window

Use this window to create a solution or to choose an existing solution to solve service call problems. Existing solutions provide you with information about problems reported in past service calls.

To access the window, from the SAP Business One Main Menu, choose Service Solutions Knowledge Base .

Note Note

This topic documents fields and other elements in this window that either are not self-explanatory or require additional information.

End of the note.

Solutions Knowledge Base Window Fields

Item
Specify the item number that is the subject of the solution. A link arrow to the Item Master Data window is displayed.

Updated by, Updated on
Date on which the solution was last updated and the code of the user who updated the solution; for an existing solution only. These fields are not displayed in Add mode.

Status
Select the status of the solution: Internal, Publish, Review, or others. To define new statuses, from the dropdown list, select Define New. The Solution Statuses – Setup window opens. You specify the name and description of the new status and update the status information.

No.
Unique number of the solution

Owner
User who created the solution

Solution
Description of the solution to the problem

Symptom
Factors or circumstances indicating the existence of the problem

More Information

Creating Solutions and Using the Solutions Knowledge Base