Service Monitor 
Use this report to analyze the efficiency and performance of your service department. You can view either your own service calls or all open service calls.
The report presents two dynamic views of service calls:
Open Service Calls
The graph displays the rate of open service calls in SAP Business One; that is, the number of service calls that were opened per minute during the last hour.
Overdue Service Calls
The graph displays the rate of overdue service calls in SAP Business One; that is, the number of service calls that were overdue per minute during the last hour.
To view the details of either open or overdue service calls, choose Details.
To open the window, choose 
Service 
Service Reports Service Monitor 
. Alternatively, open it from the Reports module.
Service Monitor Fields
To specify an employee responsible for the service call, select the checkbox and specify the assignee. |
To specify the queue to which the service call is assigned, select the checkbox and specify the queue. |
To include service calls with a specific priority, select this
checkbox and specify the priority by clicking |
To get an alarm when the number of open service calls exceeds a defined limit, select this checkbox and specify a number. |
To get an alarm when the number of overdue service calls exceeds a defined limit, select this checkbox and specify a number. |
To activate a sound alarm when the number of open or overdue service calls exceeds the defined limit, select this checkbox. |
Specify the amount of time and select the time unit for refreshing the display. |