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Object documentationService Calls Report Locate this document in the navigation structure

 

This report provides information on open and closed service calls and enables you to analyze all the information regarding the management of service calls in your company.

Use this window to specify selection criteria for the Service Calls report.

To open the window, choose   Service   Service Reports   Service Calls  . Alternatively, open it from the Reports module.

After defining the report, you can view it in the Service Calls Report window (see Service Calls Report Window). You can view summaries of the information about service calls for each employee.

Note Note

This topic documents fields and other elements in this window that either are not self-explanatory or require additional information.

End of the note.
Selection Criteria

To define the selection criteria, you specify ranges and set filters. To set a filter, click Filter Table (Filter Table) and select the relevant options.

Sort

Displays the sort criteria you can define.
Sort Field

Specify the field(s) to be used as sort criteria. This column appears only when you select Sort.
Order

Specify the order in which the fields in the report should be sorted. This column appears only when you select Sort.