This window displays the Service Calls by Queue report according to the defined selection criteria (see Service Calls by Queue Report).
Note This topic documents fields and other elements in this window that either are not self-explanatory or require additional information. End of the note. |
Date on which the service call was assigned to a particular queue |
Time at which the service call was assigned to a particular queue |
Opens the Service Calls by Queue – Selection Criteria window and displays the data for the selected queue in a graph. To open the Graph Settings window and change the settings for the graph, choose Settings in the Service Calls by Queue – Selection Criteria window. |
To display or remove additional report fields, choose (Form Settings) in the toolbar.