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Object documentationService Calls by Queue Report Window Locate this document in the navigation structure

 

This window displays the Service Calls by Queue report according to the defined selection criteria (see Service Calls by Queue Report).

Note Note

This topic documents fields and other elements in this window that either are not self-explanatory or require additional information.

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Service Calls by Queue Report Fields
Assign Date

Date on which the service call was assigned to a particular queue

Assign Time

Time at which the service call was assigned to a particular queue

Show Graph

Opens the Service Calls by Queue – Selection Criteria window and displays the data for the selected queue in a graph.

To open the Graph Settings window and change the settings for the graph, choose Settings in the Service Calls by Queue – Selection Criteria window.

To display or remove additional report fields, choose Form Settings (Form Settings) in the toolbar.