Quotation Creation Process (CS)
Purpose
You can use quotation creation in Customer Service (CS) for different
scenarios. The process flow is described using an example scenario and is also valid for the other objects for which you can perform a quotation (with planned resource-related billing).Prerequisites
Customizing
You have maintained a
Dynamic Item Processor Profile (DIP Profile).Service Order
Material
If the system differentiates the planned costs (totals records) in the sales price basis according to material and should give a representation specifying quantities, select the following indicators when you create a material:
Process Flow
You can process the costing data in both views and change the views at any time.
The service order obtains the status QUCR (Quotation created) and cannot be released so long as it has this status.
Result
If you confirm the acceptance of the quotation by the customer, the system generates a billing request.
The billing request has the following significance:
For more information about billing, see
Resource-Related Billing (CS).See also
Document Flow