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Background documentation Quotation Creation Scenarios (CS) Locate the document in its SAP Library structure

Use

When a customer accepts a quotation, you can invoice him for the services that have been performed or for materials that were delivered using flat-rate or resource-related billing. For more information, see Billing.

The following table describes the different scenarios that you can represent for quotations in Customer Service. You can call up more detailed information for the individual scenarios:

Quotation

Use

Features

Quotations for Service Order

You send a quotation with planned costs to a customer. The quotation is binding, meaning that the customer will later be billed the price agreed upon in the quotation once the services have been performed. The customer accepts the quotation.

See Scenario 1

Quotations for Service Order

You send a quotation with planned costs to a customer. The quotation is informative, meaning that the customer will later be billed the actual expenses that arise. The customer accepts the quotation.

See Scenario 2

 

See also

Creating a Quotation for a Customer Project (PS)

Structure link Customer Inquiry/Quotation (SD)

 

 

 

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