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Background documentation Quotation Creation in Customer Service - Scenario 2 (CS) Locate the document in its SAP Library structure


You send a quotation with planned costs to a customer. The quotation is informative, meaning that the customer will later be billed the actual expenses that arise. The customer accepts the quotation.

Representation in the System

Relevance for Billing

The table describes which objects are relevant for quotation creation in this scenario.

Relevant for Billing

Not Relevant for Billing


Service Product

Material (actual costs)

Material (planned costs)

Working hours (actual costs)

Working hours (planned costs)

Graphical Representation

This graphic is explained in the accompanying text


If you copy a service product into the quotation, the quotation price corresponds to the price of the service product.

You can either achieve this by copying the planned costs in the sales price basis at 0% into the quotation, or by assigning a Structure link dynamic item processor profile (DIP profile), that does not determine any costs in the event of a quotation (meaning that you do not specify a source for costs in the DIP profile).

The customer is billed for the actual expenses incurred.




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