Returns: General - SAP Documentation

Returns: General

A return is a retail transaction in which a customer returns purchased merchandise to the store in exchange for another item or to receive a refund.

You use these settings to configure general criteria for return transactions.

Structure

Screen Element	Description
Return ID	Identifies the return policy definition
Description	Description of the return policy

General
Screen Element	Description
Validate Slip on Refund	For refund transactions, prompts for the slip so that details of the transaction can be printed.
Show PLU Price	Determines whether the PLU price of the item being returned should be displayed. When this option is set, the cashier sees the purchase price of the item. When this option is not set, the cashier sees only the net amount of the refund. Note The receipt and journal always show the PLU price regardless of how this option is set. End of the note.
Prompt for Acceptance of Price	Displays the PLU price of the return item and prompts for confirmation of the price by the cashier. When this option is not set, the cashier must enter a price.
Force PLU Price	Prevents the current PLU promotion price from being changed at the POS.
Allow Sale To Switch Back To Return	Allows the cashier to switch from a regular sale to a return transaction.
Allow Review of Authorized Prices	Allows the cashier to review items with different authorized prices than were entered. Default = N.
Allow Txn Discount On Return Items	Note This setting is no longer in use as of SAP POS 2.3 SP02. It has been replaced by settings made individually for each discount. For more information, see Discount: General in Transaction Functions under the subheading Applying Transaction Discount in Returns/Exchanges. End of the note.
Return Type	Provides a list of defined return transaction types. The following options are available: None (no return type) Return with receipt Return without receipt.
Default Lookup Method	Provides a list of search methods to look up a customer’s original transaction. You set the default lookup method by selecting one of the following options: No default method is specified By Transaction By Customer Number By Customer Information.
Use Lowest Price From Last x Days	When this option is enabled, the lowest price available in the database (other than Returns Authorization) for the item being returned is applied to the transaction. Note Returns Authorization has its own series of processes to determine and use the lowest price. End of the note.
Customer Identification Profile	Provides the profile prompt to show at the beginning of a return transaction to capture customer information. Note This setting is only required for Return Without Receipt transactions. End of the note.
Customer Information Profile	(Optional) Provides the profile prompt to show after the return is approved. The prompt can be used to capture the customer name, address, phone number, and so on.
Return Item Profile	Allows a cashier to assign reason codes (or other information) on a per-item basis. This setting identifies a profile prompt that is used for cashier input each time an item is returned. When items are returned manually, the profile prompt is displayed as part of the manual return process. When items are selected from a list of retrieved items, the profile prompt is displayed once per item after the selection process is complete. Default = 0 (None)

Return Chit
Screen Element	Description
Print Return Chit	Prints a return receipt for each item being returned.
For Each Quantity	Indicates the quantity of multiple chits that can be printed.
Selected Items Only	Indicates that a return chit should only be printed for selected items in the transaction.
Item Profile Prompt	Provides the profile prompt to show when a specific item is selected from a list.
Print Lines	Space for additional text to be printed on the return receipt.