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 Business Process Monitoring (New)

Technical Data

Product Version

SAP Point-of-Sale (POS) 2.3

Area

IS-R-TGM

Country Relevance

Valid for all countries

 

With this release, you can monitor your business processes and troubleshoot system problems from a single centralized location (head office). SAP POS provides the tools and procedures to support Business Process Monitoring (BPM), allowing you to identify the cause of system problems and take immediate action where necessary. You can monitor the following business processes:

  • TLog Trickling

  • CEFT Server Throughput

  • Master Data Import

  • End of Day Procedure

Business Process Monitoring provides the following generic monitoring capabilities:

  • Business Process & Interface Monitoring

    Identifies process interruptions and provides a fast resolution process

  • Data Consistency Checks

    Ensures data consistency through the data consistency cockpit

  • Automation Management

    Schedules background jobs with the SAP Solution Manager Process Scheduling Adaptor

  • Data Volume Management

    Works with Data Volume Reporting to control data growth and avoid unnecessary overhead

In addition, the following options are available:

  • Data Collection via External Database Access

    This option allows you to extract information from the head office system databases (Configurator, Transnet) only.

  • File Monitoring using CCMS Agent or Business Process Management Data Collector

    This option allows you to monitor files on the file system and extract information (based on predefined patterns) from these files. You must have installed the CCMS agent application to use this option.

  • Alerting using CCMS Alert Infrastructure Interface XMW.

    This option creates XML files of predefined log files and feeds them to the Business Process Management (BPM) system.

Effects on Data Transfer

Where possible, avoid carrying out monitoring activities on the store server. Installing the BPM software on the store server increases the store overhead. The monitoring information should be collected on the head office server and be made available to the CCMS agent or BPM data collector.

Effects on Configuration

You can use the SAP Centralized File Transfer Server (NFM) to transfer and consolidate the log files from each store at the POS Head Office. There are two new log files for the POS 2.3 release: Apply BPM.log (the log file from applying master data), and EodBPM.log (the log file from end of day procedure). The monitoring files are plain text files with information tailored for SAP CCMS agent processing. The CCMS agent searches for text patterns in the log files and reports the matching lines to the SAP Central Monitoring system. You can use the CCMS agent to monitor the following log files:

  • Log files generated by the SAP TGM POS server during the Master Data Import and End of Day Procedure business processes

  • Logs files from failed POS TLog trickle attempts

  • Other log files on the POS server you wish to monitor

Note Note

You must install the CCMS agent at head office.

End of the note.

The following CCMS agent configuration files are relevant for use on the POS server:

Configuration File

Description

sapccmsr.ini

The SAPCCMSR.INI configuration file is stored in the working directory of the CCMS agent. It primarily contains path specifications that are required for the operation of the CCMS agents

logmonPOS_XPS_apply.ini

Monitors Apply logs (ApplyBPM.log) from different stores/XPS (Xpress Servers)

logmonPOS_XPS_eod.ini

Monitors EOD logs (EodBPM.log) from different stores/XPS (Xpress Servers)

logmonPOS_XPS_trickleFail.ini

Monitors failed POS TLog trickle attempts (mmddRRSSSSS.trx.failed) from different stores

To view the monitoring results, go to the central monitoring system (the SAP system where the CCMS agent is registered) and execute transaction RZ20. Navigate to Start of the navigation path SAP CCMS Monitors for Optional Components Next navigation step Logfile Monitoring Next navigation step Files_of_<machine name> End of the navigation path

For more information, see section 2.4.3: CCMS Monitoring Installation and Setup of the SAP POS 2.3 Solution Operations Guide.