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Object documentationReturns: Other

 

A return is a retail transaction in which a customer returns purchased merchandise to the store in exchange for another item or to receive a refund.

 

You use these options to configure additional settings for Returns With Receipt.

Note Note

These settings are not used to configure additional settings for Returns Without Receipt.

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Receipted Returns

Screen Element

Description

Maximum Number of Transaction Receipts

Indicates the maximum number of receipts. For the Returns Authorization component, this value must be set to 1.

Allow Receipts From Other Stores

Indicates whether a receipt for a purchase from another store can be accepted for return. Default value is Y.

Allow Receipts Not In Database

Indicates whether a receipt for a transaction that is not in the database can be accepted for a return. Default value is Y.

Setting Alternate Tender Menu Parameters

Even when automatic tendering to a defined tender is set, in some Return Without Receipt or exchange transactions, the cashier may need to use a different tender to complete the return transaction. For example, if the refund is greater than $10.00 and the default tender for this amount is a gift card, the cashier might need to use a different tender if the till is out of gift cards. To configure this, set the following options in the POS.INI file along with the settings in the Refund Tender Flow section:

  • USEAUTOTENDERMENU must be set to Yes.

  • NOTUSEUDTTENDER must be set to Yes.

Refund Tender Flow

Screen Element

Description

Other Tender Reason

Generates a prompt that provides a screen to enter a reason for choosing an alternate tender in the transaction. The reason can be provided through the prompt or a choice list. If no reason is provided, the list is not used and the transaction resumes with the default tender.

Note Note

For this configuration, you must ensure that the Display Profile When A Function Is Triggered option is selected in the Prompt Sequence field. This option is available on the General tab page in Profile Prompt configuration.

End of the note.

Alternate Tender Menu

Provides a tender menu list when the Alternate Tenders option is selected.

Note Note

This option requires the POS.INI setting NOTUSEUDTTENDER to be set to Yes.

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Choose Apply All to set the options.