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Procedure documentationManaging Service Level Agreements Locate this document in the navigation structure

 

To define different conditions or restrictions for payment transactions and that are relevant to the enrichment and validation process and the clearing and settlement process, you can manage service level agreements (SLAs) as follows:

  • Display an existing SLA

  • Create a new SLA of any type (clearing area, customer segment, or customer)

  • Change an existing SLA

  • Delete an SLA

Note Note

These features are also available by means of Business Application Programming Interfaces (BAPIs). You can use the corresponding BAPIs to create, change, or delete one or more SLAs without the graphical user interface.

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Prerequisites

To display an SLA:

You have display rights for the selected clearing area.

To create and change an SLA:

  • You have defined the release workflow in Customizing for Payment Engine under   Payment Order   SLA   Release for SLA  .

  • You have the necessary rights to change and create an SLA for the selected clearing area.

  • You have defined the number range for SLAs for the selected clearing area in Customizing for Payment Engine under   Payment Order   SLA   Maintain Number Ranges for SLAs  .

Procedure

On the SAP Easy Access screen, choose   Payment Engine   Master Data   Service Level Agreements   Manage Service Level Agreements   (transaction /PE1/SLA), enter a clearing area, and continue.

Note Note

You can show or hide the search area and navigation tree by choosing the Switch Overview Tree On/Off pushbutton.

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Creating a Service Level Agreement

  1. Choose the Create SLA pushbutton, choose the SLA type and, if necessary, the customer accounts or customer segment.

    Note Note

    You use customer segments to group customers that have similar characteristics and requirements, such as students.

    End of the note.

  2. Enter additional information about the intended purpose of the SLA, such as additional locks, affected customer accounts, or transactions types.

  3. Save the object and trigger the release process by choosing the Release pushbutton.

Note Note

You can also create SLAs by copying an existing service level agreement by choosing Copy (Copy) and entering a new name for the copy of the existing service level agreement.

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Displaying, Changing, and Deleting a Service Level Agreement

  1. From the navigation tree, double-click the SLA you want to display, change, or delete.

    All details and settings for the SLA are displayed on different tab pages. The tab pages that are available depend on the type of SLA that you display.

  2. Do one of the following:

    • Change an SLA:

      1. In change mode, change the additional information about the intended purpose of the SLA.

      2. Save the object and trigger the release process by choosing the Release pushbutton.

    • Delete an SLA by choosing Delete (Delete) on the SLA Identification tab page.

      The SLA is removed from the navigation tree but remains in the Payment Engine database where it is set to Flagged for Deletion when the archiving process takes place.

      For more information, see Archiving (FS-PE-ARC).

Result

When you change an SLA, the system performs formal checks on the SLA such as accuracy checks of the IBAN or account numbers or the consistency of the selected filters (transaction types, payment order types). If the checks are successful, the SLA is saved and stored with the status Release In Process.