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Procedure documentation Configuring E-Mail Notification  Locate the document in its SAP Library structure

Use

Use this procedure to configure the user management engine (UME) to notify users and administrators about specific events by e-mail.

More information: Notification by E-Mail.

Prerequisites

·        If you change the host name of the SMTP server, you must restart SAP NetWeaver Application Server (AS) Java. Plan for the required downtime while the AS Java restarts.

·        You have an active Simple Mail Transport Protocol (SMTP) server in your network.

·        Some events which generate notification e-mails only occur if you configure the UME to support them. This includes the following types of notifications:

¡        Notification for successful self-registration.

¡        Notification for company membership requests.

¡        Notification for logon help and password reset.

Example

The system can generate an e-mail notification for when a user successfully registers him or her self. However, if the self-registration feature is not enabled, no user can receive such a notification. The self-registration screen is not available to use, so the successful self-registration event can never occur.

More information:

·        Configuring Self-Registration 

·        Companies and Self-Registration with Approval 

·        Logon Screen Customization 

 

Procedure

...

       1.      Start user management configuration.

More information: Configuring User Management.

       2.      Choose the Notification E-Mails tab.

       3.      Choose the Modify Configuration pushbutton.

       4.      On the Notification E-Mails tab, enter the host name of the SMTP server in the Host Name of the SMTP Server field.

Separate multiple SMTP server entries with a semicolon (;).

Note

Make sure that the SMTP server that you enter accepts e-mails from and sends e-mails to all domains that users may have in your environment. It is important that administrators have an e-mail address that the STMP server accepts.

       5.      Enter the default system e-mail addresses.

These e-mail addresses must be valid as the system uses these addresses as destinations to send e-mails to. For example, system@example.com.

Settings for Default System E-Mail Addresses

Setting

Description

System

This setting is required. The system uses this e-mail address if the sender or the recipient does not have an e-mail address in his or her user profile.

Central Administrator

This e-mail address appears as the sender in notification mails sent from the administrator or system to a user (for example, when the administrator resets a user password). When users send notification e-mails to administrators, the e-mails are sent to this e-mail address.

Use this setting to send all administrator requests to one central e-mail address, instead of sending the e-mail to several administrators, or to hide the e-mail address of individual administrators behind a central administrative e-mail address.

Workflow

This e-mail address appears as the sender in notification mails sent from a user to an administrator.

This enables administrators to sort notification e-mails into a separate folder by filtering their e-mails according to the sender address.

If you enter a value for this setting, it is important that the user ID appears in the text of the e-mail.

 

       6.      Select the events for which you want the system to send e-mail notification.

Settings for E-Mail Notification Events

Setting

Description

Self-Registration Successful

The system sends an e-mail from the administrator to the user, informing the user that self-registration was successful.

Administrator Creates New User

The system sends an e-mail is sent to the user when the administrator has created user’s account.

Administrator Deletes User Account

The system sends an e-mail to the user when the administrator deletes the user’s account.

Administrator Locks User Account

The system sends an e-mail to the user when the administrator locks the user’s account.

Administrator Unlocks User Account

The system sends an e-mail to the user when the administrator unlocks the user’s account.

Administrator Resets Password

The system sends an e-mail to users when the administrator resets their passwords.

Administrator Approves Membership Request

The system sends an e-mail to the user when the administrator approves a company user.

Administrator Denies Membership Request

The system sends an e-mail to the user when the administrator denies the user’s application for a company user.

User Requests Membership (To Administrator)

The system sends an e-mail to the administrator when a user applies for a company user.

User Requests Password Reset

The system sends an e-mail to the administrator when a user does not fill out the password reset request form correctly. A user must provide user ID, first name, last name, and e-mail address to request a new password. If the first name, last name, or e-mail address do not match with the information stored for the user ID, the administrator receives a notification e-mail.

Import Function Creates New User

The system sends an e-mail to the user when the user’s account is created by batch upload.

Import Function Updates User

The system sends an e-mail to the user when the user’s account is updated by batch upload.

 

       7.      Save your entries.

       8.      Determine if you need to restart the AS Java.

¡        If you changed the value of Host Name of the SMTP Server, you must restart the AS Java for the changes to take effect.

¡        If you did not change the value of Host Name of the SMTP Server, the changes take effect immediately.

Result

The system sends e-mail notification when the defined events occur. You can customize the e-mail notification texts.

More information: Changing the Texts of Notification E-Mails.

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