Configuring the Option to Contact Support Via a Custom Ticket System

You can integrate a custom ticket processing system into the SAP Fiori launchpad.

1. Create a Business Add-In (BAdI) implementation for the BAdI /UI2/BADI_EMB_SUPP.
   1. Implement the following BAdI interface methods:

      Method	Description
      CREATE_INCIDENT	Creates a message in the specified ticket processing system. You need to implement the relevant interface parameters. See Parameters of Interface /UI2/IF_EMB_SUPP.
      IS_REPORTING_ENABLED	Checks if the specified support channel is active. Note This check will be deprecated at some point in the future. We recommend you to only implement the following line: rv_enabled = abap_true

   2. In the BAdI implementation, specify a filter value for the filter SCENARIO_ID .
      Note

      It is only possible to configure one ticket processing system to be called at runtime. The filter allows you to switch between different BAdI implementations.

2. Register your BAdI implementation to be called at runtime.
   1. Call program /UI2/MAIN_SUPP_CON.
   2. Select Register for client.
   3. In the BAdI Filter value field, enter the filter value for SCENARIO_ID, which you have specified in step 1.b.
   4. Execute the program.
   Note If you want to deregister a BAdI implementation, select Delete for client and execute the program. In this case, the default connection to Solution Manager is used, provided the connection to the Solution Manager is enabled. If it is not enabled, the option to contact support will not be available at all in the launchpad.
3. Repeat step 2 for every client in your system in which you want to use your support channel.
4. If you want to offer the feature in additional systems, repeat the above procedure.