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Contacting SupportLocate this document in the navigation structure

End users can contact support from the launchpad.

Prerequisites

To receive support, SAP Solution Manager must be part of the system landscape.

Context

When the feature for contacting support is active, technical information, such as navigation data, errors, user details, and server details, is collected while you work. If you choose to contact support, from the Me Area or from an error message, you can enter free text to describe the problem. The free text and the technical data are used to create a support ticket (for example an incident in SAP Solution Manager).

Procedure

  1. In the options bar in the Me Area, select Contact Support; or in an error message, choose the Contact Support button.
  2. Enter a description of the problem.
    Choose Show Technical Data to view some of the technical data that will be appended to the ticket.
  3. Choose Send to create the support ticket (for example, an incident in SAP Solution Manager).